Cancellation and Refund Policy

We understand that plans can change. Our cancellation and refund policy is designed to be fair to both our guests and our local partners. We strongly recommend purchasing trip cancellation insurance to protect your vacation investment against unexpected changes or cancellations.

This can be purchased at time of booking.

Individual Reservations on Day Trips

• 96 hours (4 days prior) or more before the scheduled activity: You will receive a 100% refund.
• 48 - 96 hours before the scheduled activity: You will receive a 50% refund.
• Less than 48 hours before the scheduled activity: The payment is non-refundable.
• Changes to your reservation: Changes can be made without penalty up to 48 hours before the scheduled activity, subject to availability.

Group Reservations for Day Trips

For groups of more than 10 guests, the following cancellation terms apply:

• 7 days or more before the activity: Cancellations are eligible for a refund according to the applicable reservation terms.
• 3–7 days before the activity: Payments are non-refundable, but the **balance may be credited toward a future reservation.
• Less than 3 days before the activity: The payment is non-refundable and the deposit will be forfeited.

Individual Reservations on Multiday Tours and Expeditions

• 96 hours (4 days prior) or more before the scheduled activity: You will receive a 100% refund.
• 48 - 96 hours before the scheduled activity: You will receive a 50% refund.
• Less than 48 hours before the scheduled activity: The payment is non-refundable.
• Changes to your reservation: Changes can be made without penalty up to 48 hours before the scheduled activity, subject to availability.

Group Reservations on Multiday Tours and Expeditions

For groups of more than 8 guests, the following cancellation terms apply:

• 7 days or more before the activity: Cancellations are eligible for a refund according to the applicable reservation terms.
• 3–7 days before the activity: Payments are non-refundable, but the **balance may be credited toward a future reservation.
• Less than 3 days before the activity: The payment is non-refundable and the deposit will be forfeited.
  

Cancellations by Panterra

If Panterra must cancel an activity due to circumstances beyond our control, we will provide a full refund of the amount paid for the cancelled activity.

Some circumstances, however, are beyond our control. These may include **weather, government actions, natural events, transportation disruptions, or personal health circumstances**. Panterra is not responsible for additional expenses, losses, or damages resulting from these circumstances.

Refund Processing

Approved refunds are generally processed within 30 days. We appreciate your patience while refunds are being processed.